{"id":2687,"date":"2026-08-10T19:09:08","date_gmt":"2026-08-10T19:09:08","guid":{"rendered":"https:\/\/ose-echange.org\/sheet-2-the-day-of-your-arrival\/"},"modified":"2026-08-15T19:38:29","modified_gmt":"2026-08-15T19:38:29","slug":"sheet-2-the-day-of-your-arrival","status":"publish","type":"page","link":"https:\/\/ose-echange.org\/en\/library\/ose-adventure-journals\/cao-2-hosting-an-ambassador\/sheet-2-the-day-of-your-arrival\/","title":{"rendered":"Sheet 2: The day of your arrival"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2687\" class=\"elementor elementor-2687 elementor-2519\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cf2064 e-flex e-con-boxed e-con e-parent\" data-id=\"9cf2064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4bf437 elementor-widget elementor-widget-html\" data-id=\"e4bf437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,600;0,700;0,800;1,600&family=Montserrat:wght@500;600;700;800&family=Open+Sans:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n\r\n<div class=\"ocav2f2-wrap\" style=\"all:initial;\">\r\n<style>\r\n.ocav2f2-wrap, .ocav2f2-wrap *, .ocav2f2-wrap *::before, .ocav2f2-wrap *::after{\r\n  all: unset;\r\n  box-sizing: border-box;\r\n}\r\n.ocav2f2-wrap style, .ocav2f2-wrap script{\r\n  display:none !important;\r\n}\r\n.ocav2f2-wrap :where(div, section, header, footer, aside, article, figure, blockquote, p, h1, h2, h3, h4, h5, h6){\r\n  display:block;\r\n}\r\n.ocav2f2-wrap :where(span, strong, em, b, i, small, a){\r\n  display:inline;\r\n}\r\n.ocav2f2-wrap{\r\n  display:block;\r\n  width:100%;\r\n  background:#FDFBF7;\r\n  font-family:'Open Sans', sans-serif;\r\n  color:#22303F;\r\n  -webkit-font-smoothing:antialiased;\r\n  text-rendering:optimizeLegibility;\r\n  line-height:1.6;\r\n}\r\n.ocav2f2-wrap *{ box-sizing:border-box; }\r\n.ocav2f2-wrap img{ display:block; max-width:100%; }\r\n.ocav2f2-wrap svg{ display:block; }\r\n.ocav2f2-wrap ul, .ocav2f2-wrap ol{ display:block; }\r\n.ocav2f2-wrap li{ display:list-item; list-style:none; }\r\n\r\n.ocav2f2-wrap .ic-navy-s{ fill:none; stroke:#0A2540; }\r\n.ocav2f2-wrap .ic-navy-f{ fill:#0A2540; stroke:none; }\r\n.ocav2f2-wrap .ic-gold-s{ fill:none; stroke:#C5A059; }\r\n.ocav2f2-wrap .ic-gold-f{ fill:#C5A059; stroke:none; }\r\n.ocav2f2-wrap .ic-cream-f{ fill:#EAF0F6; stroke:none; }\r\n.ocav2f2-wrap .ic-brick-s{ fill:none; stroke:#B22222; }\r\n.ocav2f2-wrap .ic-brick-f{ fill:#B22222; stroke:none; }\r\n.ocav2f2-wrap .ic-sage-s{ fill:none; stroke:#5F8575; }\r\n.ocav2f2-wrap .ic-sage-f{ fill:#5F8575; stroke:none; }\r\n\r\n.ocav2f2-wrap{\r\n  --navy:#0A2540;\r\n  --navy-soft:#123258;\r\n  --gold:#C5A059;\r\n  --gold-soft:#E7D3A8;\r\n  --gold-deep:#8B5A14;\r\n  --green-deep:#1E4620;\r\n  --brick:#B22222;\r\n  --sage:#5F8575;\r\n  --ivory:#FDFBF7;\r\n  --cream:#F7F1E4;\r\n  --ink:#22303F;\r\n  --ink-soft:#5B6B7A;\r\n}\r\n\r\n\/* ===== SHELL (contenu) ===== *\/\r\n.ocav2f2-shell{\r\n  display:flex;\r\n  align-items:stretch;\r\n  width:100%;\r\n  background:var(--ivory);\r\n}\r\n\r\n\/* ===== ZONE PRINCIPALE ===== *\/\r\n.ocav2f2-main{\r\n  flex:1 1 auto;\r\n  min-width:0;\r\n  display:flex;\r\n  flex-direction:column;\r\n}\r\n\r\n\/* ===== BANDEAU SUPERIEUR (pastille) ===== *\/\r\n.ocav2f2-band{\r\n  padding:22px 24px 0;\r\n  text-align:center;\r\n}\r\n.ocav2f2-band-pill{\r\n  display:inline-block;\r\n  background:var(--navy);\r\n  color:var(--gold-soft);\r\n  font-family:'Montserrat', sans-serif;\r\n  font-weight:700;\r\n  font-size:12px;\r\n  letter-spacing:2px;\r\n  padding:9px 26px;\r\n  border-radius:50px;\r\n}\r\n\r\n\/* ===== CONTAINER GENERAL ===== *\/\r\n.ocav2f2-page{\r\n  max-width:1180px;\r\n  margin:0 auto;\r\n  padding:0 30px 20px;\r\n  width:100%;\r\n}\r\n\r\n\/* ===== HERO CENTRE ===== *\/\r\n.ocav2f2-hero{\r\n  text-align:center;\r\n  padding:30px 0 16px;\r\n}\r\n.ocav2f2-hero-label{\r\n  display:block;\r\n  font-family:'Montserrat', sans-serif;\r\n  font-weight:700;\r\n  font-size:13px;\r\n  letter-spacing:4px;\r\n  color:var(--gold-deep);\r\n  margin-bottom:10px;\r\n}\r\n.ocav2f2-title{\r\n  font-family:'Playfair Display', serif;\r\n  font-weight:800;\r\n  font-size:38px;\r\n  color:var(--navy);\r\n  letter-spacing:0.5px;\r\n  line-height:1.15;\r\n}\r\n\r\n\/* ===== DEVISE ===== *\/\r\n.ocav2f2-devise{\r\n  position:relative;\r\n  background:#fff;\r\n  border:1px solid var(--gold);\r\n  border-radius:10px;\r\n  padding:22px 56px;\r\n  text-align:center;\r\n  margin-bottom:36px;\r\n}\r\n.ocav2f2-devise-mark{\r\n  font-family:'Playfair Display', serif;\r\n  font-size:24px;\r\n  color:var(--gold);\r\n  font-weight:700;\r\n  line-height:1;\r\n}\r\n.ocav2f2-devise-mark.left{ position:absolute; left:20px; top:16px; }\r\n.ocav2f2-devise-mark.right{ position:absolute; right:20px; bottom:6px; }\r\n.ocav2f2-devise p{\r\n  font-family:'Playfair Display', serif;\r\n  font-style:italic;\r\n  font-weight:600;\r\n  font-size:18px;\r\n  color:var(--gold-deep);\r\n  margin:0;\r\n}\r\n\r\n\/* ===== SECTION HEAD (icone + titre) ===== *\/\r\n.ocav2f2-section-head{\r\n  display:flex;\r\n  align-items:center;\r\n  gap:10px;\r\n  margin-bottom:14px;\r\n}\r\n.ocav2f2-icon{\r\n  flex:0 0 auto;\r\n  width:24px;\r\n  height:24px;\r\n}\r\n.ocav2f2-section-head h2{\r\n  font-family:'Playfair Display', serif;\r\n  font-weight:700;\r\n  font-size:20px;\r\n  color:var(--navy);\r\n  letter-spacing:0.6px;\r\n}\r\n\r\n\/* ===== AJOUT (n'alt\u00e8re aucune r\u00e8gle existante) : encart Question de d\u00e9part ===== *\/\r\n.ocav2f2-question{\r\n  background:#fff;\r\n  border:1px solid var(--gold);\r\n  border-radius:12px;\r\n  padding:20px 24px;\r\n  margin-bottom:22px;\r\n}\r\n.ocav2f2-question p{\r\n  font-family:'Playfair Display', serif;\r\n  font-style:italic;\r\n  font-weight:600;\r\n  font-size:15.5px;\r\n  color:var(--navy);\r\n  margin:0;\r\n  line-height:1.55;\r\n}\r\n\r\n\/* ===== RANGEE 2 COLONNES (intro + image) ===== *\/\r\n.ocav2f2-row-intro{\r\n  display:grid;\r\n  grid-template-columns:1.15fr 0.85fr;\r\n  gap:30px;\r\n  margin-bottom:38px;\r\n  align-items:start;\r\n}\r\n.ocav2f2-intro p{ font-size:15px; color:var(--ink); margin:0 0 10px; }\r\n.ocav2f2-intro .ocav2f2-strong-line{ font-weight:700; color:var(--navy); margin-top:12px; }\r\n\r\n.ocav2f2-media{\r\n  border-radius:12px;\r\n  overflow:hidden;\r\n  border:1px solid #E7E1D3;\r\n  min-height:220px;\r\n  background:var(--cream);\r\n}\r\n.ocav2f2-media img{ width:100%; height:100%; object-fit:cover; display:block; }\r\n\r\n\/* ===== RANGEE 2 COLONNES (cinq cles + side callouts) ===== *\/\r\n.ocav2f2-row-keys{\r\n  display:grid;\r\n  grid-template-columns:1.15fr 0.85fr;\r\n  gap:30px;\r\n  align-items:start;\r\n  margin-bottom:40px;\r\n}\r\n\r\n.ocav2f2-keys-card{\r\n  background:#fff;\r\n  border:1px solid #E7E1D3;\r\n  border-radius:12px;\r\n  padding:24px 26px 6px;\r\n}\r\n.ocav2f2-key-row{\r\n  display:flex;\r\n  gap:16px;\r\n  padding-bottom:20px;\r\n  margin-bottom:20px;\r\n  border-bottom:1px solid #EFEAE0;\r\n}\r\n.ocav2f2-key-row:last-child{ border-bottom:none; margin-bottom:0; padding-bottom:0; }\r\n.ocav2f2-key-num{\r\n  flex:0 0 32px;\r\n  width:32px;\r\n  height:32px;\r\n  border-radius:50%;\r\n  background:var(--gold);\r\n  color:#fff;\r\n  font-family:'Playfair Display', serif;\r\n  font-weight:800;\r\n  font-size:14px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:center;\r\n}\r\n.ocav2f2-key-body{ flex:1 1 auto; min-width:0; }\r\n.ocav2f2-key-title{\r\n  display:block;\r\n  font-family:'Montserrat', sans-serif;\r\n  font-weight:700;\r\n  font-size:14px;\r\n  letter-spacing:0.4px;\r\n  color:var(--navy);\r\n  margin-bottom:6px;\r\n}\r\n.ocav2f2-key-body p{ font-size:14px; color:var(--ink); margin:0 0 6px; }\r\n.ocav2f2-key-body ul{ margin:4px 0 6px; }\r\n.ocav2f2-key-body li{\r\n  font-size:13.5px;\r\n  color:var(--ink);\r\n  padding-left:16px;\r\n  position:relative;\r\n  margin-bottom:4px;\r\n}\r\n.ocav2f2-key-body li::before{\r\n  content:\"\";\r\n  position:absolute;\r\n  left:2px;\r\n  top:8px;\r\n  width:5px;\r\n  height:5px;\r\n  border-radius:50%;\r\n  background:var(--gold);\r\n}\r\n.ocav2f2-key-closing{\r\n  font-style:italic;\r\n  color:var(--navy-soft);\r\n  font-weight:600;\r\n  margin-top:4px;\r\n}\r\n\r\n\/* ===== COLONNE LATERALE : callouts ===== *\/\r\n.ocav2f2-side{ display:flex; flex-direction:column; gap:20px; }\r\n.ocav2f2-callout{\r\n  background:#fff;\r\n  border-radius:12px;\r\n  padding:20px 22px;\r\n}\r\n.ocav2f2-callout.info{ border:1.5px solid var(--gold); }\r\n.ocav2f2-callout.errors{ border:1.5px solid var(--brick); }\r\n.ocav2f2-callout.good{ border:1.5px solid var(--green-deep); }\r\n.ocav2f2-badge-icon{ width:26px; height:26px; flex:0 0 auto; }\r\n.ocav2f2-callout-head{ display:flex; align-items:center; gap:10px; margin-bottom:12px; }\r\n.ocav2f2-callout-head h3{\r\n  font-family:'Montserrat', sans-serif;\r\n  font-weight:800;\r\n  font-size:13px;\r\n  letter-spacing:0.5px;\r\n}\r\n.ocav2f2-callout.info h3{ color:var(--navy); }\r\n.ocav2f2-callout.errors h3{ color:var(--brick); }\r\n.ocav2f2-callout.good h3{ color:var(--green-deep); }\r\n.ocav2f2-callout ul{ margin:0; }\r\n.ocav2f2-callout li{\r\n  font-size:13.5px;\r\n  color:var(--ink);\r\n  padding-left:18px;\r\n  position:relative;\r\n  margin-bottom:8px;\r\n  line-height:1.42;\r\n}\r\n.ocav2f2-callout li:last-child{ margin-bottom:0; }\r\n.ocav2f2-callout.info li::before{ content:\"\u2022\"; position:absolute; left:2px; top:-1px; color:var(--gold-deep); font-weight:700; font-size:16px; }\r\n.ocav2f2-callout.errors li::before{ content:\"\u2022\"; position:absolute; left:2px; top:-1px; color:var(--brick); font-weight:700; font-size:16px; }\r\n.ocav2f2-callout.good li::before{ content:\"\u2713\"; position:absolute; left:0; color:var(--green-deep); font-weight:700; font-size:11px; top:2px; }\r\n.ocav2f2-callout-intro{ font-size:13.5px; color:var(--ink); margin:0 0 10px; }\r\n\/* ===== AJOUT (n'alt\u00e8re aucune r\u00e8gle existante) : sous-titre + citation pour l'encart Initiative OSE ===== *\/\r\n.ocav2f2-callout-subtitle{\r\n  font-family:'Montserrat', sans-serif;\r\n  font-weight:700;\r\n  font-size:12px;\r\n  letter-spacing:0.6px;\r\n  color:var(--gold-deep);\r\n  text-transform:uppercase;\r\n  margin:0 0 8px;\r\n}\r\n.ocav2f2-callout-quote{\r\n  font-family:'Playfair Display', serif;\r\n  font-style:italic;\r\n  font-weight:600;\r\n  font-size:14.5px;\r\n  color:var(--navy);\r\n  margin:0 0 12px;\r\n}\r\n.ocav2f2-callout-foot{\r\n  font-style:italic;\r\n  font-size:13px;\r\n  color:var(--gold-deep);\r\n  font-weight:600;\r\n  margin-top:10px;\r\n  display:block;\r\n  border-top:1px dashed #EFE2C4;\r\n  padding-top:10px;\r\n}\r\n\r\n\/* ===== RANGEE : CHECK-LIST + OEIL DU FONDATEUR (cote a cote) ===== *\/\r\n.ocav2f2-row-bottom{\r\n  display:grid;\r\n  grid-template-columns:1fr 1fr;\r\n  gap:26px;\r\n  align-items:stretch;\r\n  margin-bottom:34px;\r\n}\r\n\r\n.ocav2f2-checklist{\r\n  background:#F3F7FB;\r\n  border:1px solid #DCE7F1;\r\n  border-radius:16px;\r\n  padding:24px 26px;\r\n}\r\n.ocav2f2-checklist-sub{\r\n  font-size:13px;\r\n  color:var(--ink-soft);\r\n  margin-bottom:16px;\r\n  display:block;\r\n  font-weight:700;\r\n}\r\n.ocav2f2-checklist-cols{\r\n  display:grid;\r\n  grid-template-columns:1fr 1fr;\r\n  gap:10px 20px;\r\n}\r\n\/* ===== AJOUT (n'alt\u00e8re aucune r\u00e8gle existante) : colonnes ind\u00e9pendantes pour la check-list ===== *\/\r\n.ocav2f2-checklist-col{\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap:10px;\r\n}\r\n.ocav2f2-check{\r\n  display:flex;\r\n  align-items:flex-start;\r\n  gap:8px;\r\n}\r\n.ocav2f2-check-box{\r\n  flex:0 0 16px;\r\n  width:16px;\r\n  height:16px;\r\n  border:2px solid var(--navy);\r\n  border-radius:4px;\r\n  margin-top:1px;\r\n  background:#fff;\r\n}\r\n.ocav2f2-check span{ font-size:13px; color:var(--ink); line-height:1.35; }\r\n\r\n.ocav2f2-checklist-alert{\r\n  display:flex;\r\n  gap:10px;\r\n  align-items:flex-start;\r\n  margin-top:18px;\r\n  padding-top:16px;\r\n  border-top:1px solid #DCE7F1;\r\n}\r\n.ocav2f2-alert-ico{ flex:0 0 18px; width:18px; height:18px; margin-top:2px; display:inline-block; }\r\n.ocav2f2-checklist-alert p{ font-size:12.5px; color:var(--navy-soft); margin:0; }\r\n.ocav2f2-checklist-alert strong{ color:var(--navy); font-weight:700; }\r\n\r\n\/* ===== OEIL DU FONDATEUR (variante compacte, empilee) ===== *\/\r\n.ocav2f2-founder{\r\n  background:var(--cream);\r\n  border-radius:16px;\r\n  padding:24px 24px;\r\n  border:1.5px solid var(--gold);\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap:12px;\r\n}\r\n.ocav2f2-founder-top{ display:flex; align-items:center; gap:12px; }\r\n.ocav2f2-founder-icon{\r\n  flex:0 0 auto;\r\n  width:30px;\r\n  height:30px;\r\n}\r\n.ocav2f2-founder-head{\r\n  font-family:'Montserrat', sans-serif;\r\n  font-weight:800;\r\n  font-size:13.5px;\r\n  letter-spacing:1px;\r\n  color:var(--navy);\r\n}\r\n.ocav2f2-founder-quote{\r\n  font-family:'Playfair Display', serif;\r\n  font-style:italic;\r\n  font-size:15.5px;\r\n  color:var(--navy);\r\n  line-height:1.55;\r\n  margin:0;\r\n}\r\n.ocav2f2-founder-sign{\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap:2px;\r\n}\r\n.ocav2f2-sign-name{\r\n  font-family:'Playfair Display', serif;\r\n  font-style:italic;\r\n  font-weight:700;\r\n  font-size:17px;\r\n  color:var(--navy);\r\n}\r\n.ocav2f2-sign-role{\r\n  font-family:'Montserrat', sans-serif;\r\n  font-weight:700;\r\n  font-size:10px;\r\n  letter-spacing:1.2px;\r\n  color:var(--gold);\r\n  text-transform:uppercase;\r\n}\r\n.ocav2f2-sign-note{\r\n  font-family:'Playfair Display', serif;\r\n  font-style:italic;\r\n  font-weight:500;\r\n  font-size:12.5px;\r\n  color:var(--navy-soft);\r\n}\r\n\r\n\/* ===== SIGNATURE EDITORIALE ===== *\/\r\n.ocav2f2-editorial{\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:center;\r\n  gap:18px;\r\n  padding:20px 20px 30px;\r\n}\r\n.ocav2f2-editorial p{\r\n  font-family:'Playfair Display', serif;\r\n  font-style:normal;\r\n  font-weight:700;\r\n  font-size:13px;\r\n  letter-spacing:1.2px;\r\n  text-transform:uppercase;\r\n  color:var(--navy);\r\n  max-width:640px;\r\n  margin:0;\r\n  line-height:1.6;\r\n  text-align:center;\r\n}\r\n\r\n\/* ======================================================\r\n   RESPONSIVE \u2014 TABLETTE (<=1024px)\r\n   ====================================================== *\/\r\n@media (max-width: 1024px){\r\n  .ocav2f2-page{ padding:0 22px 16px; }\r\n  .ocav2f2-row-intro,\r\n  .ocav2f2-row-keys,\r\n  .ocav2f2-row-bottom{\r\n    grid-template-columns:1fr;\r\n  }\r\n  .ocav2f2-media{ min-height:200px; order:-1; }\r\n  .ocav2f2-title{ font-size:32px; }\r\n}\r\n\r\n\/* ======================================================\r\n   RESPONSIVE \u2014 MOBILE (<=640px)\r\n   ====================================================== *\/\r\n@media (max-width: 640px){\r\n  .ocav2f2-editorial p{ font-size:11.5px; letter-spacing:0.8px; }\r\n\r\n  .ocav2f2-band{ padding:16px 16px 0; }\r\n  .ocav2f2-band-pill{ font-size:10.5px; letter-spacing:1.4px; padding:8px 18px; }\r\n\r\n  .ocav2f2-hero{ padding:22px 0 14px; }\r\n  .ocav2f2-title{ font-size:24px; }\r\n  .ocav2f2-hero-label{ font-size:11px; letter-spacing:2.6px; }\r\n\r\n  .ocav2f2-devise{ padding:20px 34px; margin-bottom:26px; }\r\n  .ocav2f2-devise p{ font-size:15px; }\r\n  .ocav2f2-devise-mark{ font-size:18px; }\r\n  .ocav2f2-devise-mark.left{ left:10px; top:14px; }\r\n  .ocav2f2-devise-mark.right{ right:10px; bottom:6px; }\r\n\r\n  .ocav2f2-question{ padding:16px 18px; }\r\n\r\n  .ocav2f2-page{ padding:0 16px 12px; }\r\n  .ocav2f2-row-intro{ margin-bottom:26px; gap:18px; }\r\n  .ocav2f2-row-keys{ margin-bottom:28px; gap:18px; }\r\n  .ocav2f2-row-bottom{ gap:18px; margin-bottom:24px; }\r\n  .ocav2f2-checklist-cols{ grid-template-columns:1fr; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"ocav2f2-shell\">\r\n\r\n  <div class=\"ocav2f2-main\">\r\n\r\n    <!-- ============ BANDEAU SUPERIEUR (pastille) ============ -->\r\n    <div class=\"ocav2f2-band\">\r\n      <span class=\"ocav2f2-band-pill\">CAO 2 - WELCOMING AN AMBASSADOR<\/span>\r\n    <\/div>\r\n\r\n    <div class=\"ocav2f2-page\">\r\n\r\n      <!-- ============ HERO CENTRE ============ -->\r\n      <div class=\"ocav2f2-hero\">\r\n        <span class=\"ocav2f2-hero-label\">\u2022 SHEET 2 \u2022<\/span>\r\n        <h1 class=\"ocav2f2-title\">THE DAY OF THEIR ARRIVAL<\/h1>\r\n      <\/div>\r\n\r\n      <!-- ============ DEVISE ============ -->\r\n      <div class=\"ocav2f2-devise\">\r\n        <span class=\"ocav2f2-devise-mark left\">&#8220;<\/span>\r\n        <p>A smile opens the door to hospitality.<\/p>\r\n        <span class=\"ocav2f2-devise-mark right\">&#8221;<\/span>\r\n      <\/div>\r\n\r\n      <!-- ============ QUESTION DE DEPART + POURQUOI CETTE FICHE + IMAGE ============ -->\r\n      <div class=\"ocav2f2-row-intro\">\r\n        <div class=\"ocav2f2-intro\">\r\n\r\n          <div class=\"ocav2f2-question\">\r\n            <div class=\"ocav2f2-section-head\" style=\"margin-bottom:8px;\">\r\n              <span class=\"ocav2f2-icon\" style=\"background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%3E%3Ccircle%20class%3D%22ic-navy-s%22%20cx%3D%2212%22%20cy%3D%2212%22%20r%3D%229.2%22%20stroke%3D%22%230A2540%22%20stroke-width%3D%221.6%22%2F%3E%3Cpath%20class%3D%22ic-gold-s%22%20d%3D%22M9%209.5c0-1.7%201.3-3%203-3s3%201.1%203%202.7c0%201.6-1.4%202-2.3%202.7-.7.5-.7%201.1-.7%201.6%22%20stroke%3D%22%23C5A059%22%20stroke-width%3D%221.6%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%2F%3E%3Ccircle%20class%3D%22ic-gold-f%22%20cx%3D%2212%22%20cy%3D%2217%22%20r%3D%221%22%20fill%3D%22%23C5A059%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n              <h2 style=\"font-size:16px;\">STARTING QUESTION<\/h2>\r\n            <\/div>\r\n            <p>How can the first day help the ambassador feel expected, welcomed and already somewhat at home?<\/p>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-section-head\">\r\n            <span class=\"ocav2f2-icon\" style=\"background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%3E%3Cpath%20class%3D%22ic-navy-s%22%20d%3D%22M12%203C8.7%203%206%205.7%206%209c0%202.2%201.2%203.9%202.6%205%20.5.4.9%201.1.9%201.8V17h5v-1.2c0-.7.4-1.4.9-1.8C16.8%2012.9%2018%2011.2%2018%209c0-3.3-2.7-6-6-6Z%22%20stroke%3D%22%230A2540%22%20stroke-width%3D%221.6%22%20stroke-linejoin%3D%22round%22%2F%3E%3Cpath%20class%3D%22ic-gold-s%22%20d%3D%22M9.5%2020h5M10%2022.3h4%22%20stroke%3D%22%23C5A059%22%20stroke-width%3D%221.6%22%20stroke-linecap%3D%22round%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n            <h2>WHY THIS SHEET?<\/h2>\r\n          <\/div>\r\n          <p>Preparation is coming to an end. The encounter is beginning. The first day is unique.<\/p>\r\n          <p>It is the day when two strangers begin to become close.<\/p>\r\n          <p>A few hours are often enough to create a climate of trust\u2026 or to allow misunderstandings to take hold that will take weeks to dispel.<\/p>\r\n          <p>The aim of this day is therefore neither to show everything, nor to explain everything, nor to organise everything. Its true aim is much simpler:<\/p>\r\n          <p class=\"ocav2f2-strong-line\">To make sure the ambassador feels expected, welcomed and already somewhat at home.<\/p>\r\n          <p>An ambassador's first memory will probably be neither the house, nor the club, nor even the scenery.<\/p>\r\n          <p>It will be the look, the smile, the availability and the attentiveness of the people who welcomed them.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"ocav2f2-media\">\r\n          <!-- REPLACE THIS LINK HERE WITH YOUR OSE PHOTO -->\r\n          <img decoding=\"async\" src=\"https:\/\/ose-echange.org\/wp-content\/uploads\/2026\/08\/image-le-jour-de-son-arrivee.jpg\" alt=\"OSE host family warmly welcoming an ambassador outside their home on the day of arrival\">\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- ============ LES CINQ CLES + COLONNE LATERALE ============ -->\r\n      <div class=\"ocav2f2-row-keys\">\r\n\r\n        <div class=\"ocav2f2-keys-card\">\r\n          <div class=\"ocav2f2-section-head\">\r\n            <span class=\"ocav2f2-icon\" style=\"background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%3E%3Ccircle%20class%3D%22ic-navy-s%22%20cx%3D%2212%22%20cy%3D%2212%22%20r%3D%229.2%22%20stroke%3D%22%230A2540%22%20stroke-width%3D%221.6%22%2F%3E%3Cpath%20class%3D%22ic-gold-f%22%20d%3D%22M15.5%208.5%2013%2013l-4.5%202.5L11%2011l4.5-2.5Z%22%20fill%3D%22%23C5A059%22%2F%3E%3Ccircle%20class%3D%22ic-navy-f%22%20cx%3D%2212%22%20cy%3D%2212%22%20r%3D%221.1%22%20fill%3D%22%230A2540%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n            <h2>THE FIVE KEYS TO A SUCCESSFUL FIRST WELCOME<\/h2>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-key-row\">\r\n            <span class=\"ocav2f2-key-num\">1<\/span>\r\n            <div class=\"ocav2f2-key-body\">\r\n              <span class=\"ocav2f2-key-title\">Welcoming the person before welcoming the ambassador<\/span>\r\n              <p>Before being an ambassador, an athlete or a student, the young person is, first and foremost, a person.<\/p>\r\n              <p>Having sometimes travelled for many hours, they arrive tired, sometimes anxious, sometimes overwhelmed.<\/p>\r\n              <p>The first welcome should therefore be simple. Take the time. Smile. Listen. Do not try to explain everything straight away.<\/p>\r\n              <p class=\"ocav2f2-key-closing\">The first message they should receive is a silent one: \u201cYou were expected. We are glad you are here.\u201d<\/p>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-key-row\">\r\n            <span class=\"ocav2f2-key-num\">2<\/span>\r\n            <div class=\"ocav2f2-key-body\">\r\n              <span class=\"ocav2f2-key-title\">Respecting their pace<\/span>\r\n              <p>The first day is not about performance. There is no need to introduce them immediately to the whole family, the whole club, the whole town or every partner.<\/p>\r\n              <p>Let them have time to breathe, to look around, to ask their questions, and to discover their new surroundings gradually.<\/p>\r\n              <p class=\"ocav2f2-key-closing\">A welcome is not a demonstration. It is an encounter.<\/p>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-key-row\">\r\n            <span class=\"ocav2f2-key-num\">3<\/span>\r\n            <div class=\"ocav2f2-key-body\">\r\n              <span class=\"ocav2f2-key-title\">Providing initial points of reference<\/span>\r\n              <p>Once the first emotion has settled, a few simple points of reference are enough:<\/p>\r\n              <ul>\r\n                <li>the home;<\/li>\r\n                <li>the family members;<\/li>\r\n                <li>the people they can turn to;<\/li>\r\n                <li>the essential routines;<\/li>\r\n                <li>the important times.<\/li>\r\n              <\/ul>\r\n              <p class=\"ocav2f2-key-closing\">A few pieces of information well retained are worth more than a multitude immediately forgotten.<\/p>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-key-row\">\r\n            <span class=\"ocav2f2-key-num\">4<\/span>\r\n            <div class=\"ocav2f2-key-body\">\r\n              <span class=\"ocav2f2-key-title\">Giving them a place straight away<\/span>\r\n              <p>One begins to feel at home upon discovering that one already matters to others.<\/p>\r\n              <p>A room made ready. A place at the table. Their first name spoken naturally. A club kit. A photograph. A short welcome note.<\/p>\r\n              <p class=\"ocav2f2-key-closing\">So many simple gestures that say, without words: \u201cYou are already part of our community.\u201d<\/p>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-key-row\">\r\n            <span class=\"ocav2f2-key-num\">5<\/span>\r\n            <div class=\"ocav2f2-key-body\">\r\n              <span class=\"ocav2f2-key-title\">Sharing a first moment together<\/span>\r\n              <p>The first day should not be filled with activities. It should offer a first shared moment.<\/p>\r\n              <p>A meal. A walk. A visit to the club. A conversation. A light training session.<\/p>\r\n              <p class=\"ocav2f2-key-closing\">What matters is not what is done. What matters is beginning to live together.<\/p>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"ocav2f2-side\">\r\n\r\n          <div class=\"ocav2f2-callout info\">\r\n            <div class=\"ocav2f2-callout-head\">\r\n              <span class=\"ocav2f2-badge-icon\" style=\"background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2032%2032%22%3E%3Ccircle%20cx%3D%2216%22%20cy%3D%2216%22%20r%3D%2215%22%20fill%3D%22%230A2540%22%2F%3E%3Cpath%20d%3D%22M16%2023.2C16%2023.2%208.8%2018.8%208.8%2013.6C8.8%2010.9%2010.9%208.8%2013.4%208.8C14.6%208.8%2015.5%209.4%2016%2010.3C16.5%209.4%2017.4%208.8%2018.6%208.8C21.1%208.8%2023.2%2010.9%2023.2%2013.6C23.2%2018.8%2016%2023.2%2016%2023.2Z%22%20fill%3D%22%23FBF5E8%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n              <h3>OSE INITIATIVE<\/h3>\r\n            <\/div>\r\n            <p class=\"ocav2f2-callout-subtitle\">OSE SMILES OPERATION<\/p>\r\n            <p class=\"ocav2f2-callout-quote\">\u201cA smile: the finest of passports.\u201d<\/p>\r\n            <p class=\"ocav2f2-callout-intro\">Every OSE community is invited, according to its means, to organise the OSE Smiles Operation.<\/p>\r\n            <p class=\"ocav2f2-callout-intro\">Host family, OSE Country representatives, club members, teammates, friends\u2026 Whether there are few or many matters little.<\/p>\r\n            <p class=\"ocav2f2-callout-intro\">A warm welcome. A few smiles. A photograph. A first shared meal. The form is free. The spirit is not.<\/p>\r\n            <p class=\"ocav2f2-callout-intro\" style=\"margin-bottom:0;\">From the very first seconds, the ambassador should feel that they are entering a community glad to welcome them.<\/p>\r\n            <span class=\"ocav2f2-callout-foot\">The OSE Smiles Operation is the first visible act of OSE hospitality.<\/span>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-callout errors\">\r\n            <div class=\"ocav2f2-callout-head\">\r\n              <span class=\"ocav2f2-badge-icon\" style=\"background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2032%2032%22%3E%3Ccircle%20cx%3D%2216%22%20cy%3D%2216%22%20r%3D%2215%22%20fill%3D%22%23B22222%22%2F%3E%3Cpath%20d%3D%22M16%209.5%2023.5%2023h-15L16%209.5Z%22%20fill%3D%22%23FBF5E8%22%2F%3E%3Cpath%20d%3D%22M16%2015v3.4%22%20stroke%3D%22%23B22222%22%20stroke-width%3D%221.6%22%20stroke-linecap%3D%22round%22%2F%3E%3Ccircle%20cx%3D%2216%22%20cy%3D%2221%22%20r%3D%220.9%22%20fill%3D%22%23B22222%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n              <h3>MISTAKES TO AVOID<\/h3>\r\n            <\/div>\r\n            <ul>\r\n              <li>Wanting to show everything on the very first day.<\/li>\r\n              <li>Confusing a welcome with a sightseeing programme.<\/li>\r\n              <li>Asking a stream of questions without giving the young person a moment to breathe.<\/li>\r\n              <li>Letting the phone take the place of conversation.<\/li>\r\n              <li>Organising a day so packed that it becomes exhausting.<\/li>\r\n              <li>Assuming everything is understood simply because everything was explained.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n\r\n          <div class=\"ocav2f2-callout good\">\r\n            <div class=\"ocav2f2-callout-head\">\r\n              <span class=\"ocav2f2-badge-icon\" style=\"background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2032%2032%22%3E%3Ccircle%20cx%3D%2216%22%20cy%3D%2216%22%20r%3D%2215%22%20fill%3D%22%231E4620%22%2F%3E%3Cpath%20d%3D%22M9.5%2016.3%2013.5%2020.3%2022%2010.8%22%20stroke%3D%22%23FBF5E8%22%20stroke-width%3D%222.6%22%20stroke-linecap%3D%22round%22%20stroke-linejoin%3D%22round%22%20fill%3D%22none%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n              <h3>GOOD PRACTICES<\/h3>\r\n            <\/div>\r\n            <ul>\r\n              <li>Collecting the ambassador in person whenever possible.<\/li>\r\n              <li>Calling them by their first name early on.<\/li>\r\n              <li>Respecting their pace after the journey.<\/li>\r\n              <li>Favouring a simple, warm atmosphere.<\/li>\r\n              <li>Giving only the essential initial points of reference.<\/li>\r\n              <li>Planning a calm, friendly first meal.<\/li>\r\n              <li>Encouraging spontaneous conversation.<\/li>\r\n              <li>Making the young person feel they already have a place among you.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- ============ CHECK-LIST + OEIL DU FONDATEUR ============ -->\r\n      <div class=\"ocav2f2-row-bottom\">\r\n\r\n        <div class=\"ocav2f2-checklist\">\r\n          <div class=\"ocav2f2-section-head\">\r\n            <span class=\"ocav2f2-icon\" style=\"width:22px;height:22px;background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%3E%3Crect%20class%3D%22ic-navy-s%22%20x%3D%225%22%20y%3D%224%22%20width%3D%2214%22%20height%3D%2217%22%20rx%3D%222%22%20stroke%3D%22%230A2540%22%20stroke-width%3D%221.6%22%2F%3E%3Cpath%20class%3D%22ic-navy-f%22%20d%3D%22M9%203.5h6v2.2H9z%22%20fill%3D%22%230A2540%22%2F%3E%3Cpath%20class%3D%22ic-navy-s%22%20d%3D%22M8%2010h8M8%2013.3h8M8%2016.6h5%22%20stroke%3D%22%230A2540%22%20stroke-width%3D%221.4%22%20stroke-linecap%3D%22round%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n            <h2>THE CHECKLIST<\/h2>\r\n          <\/div>\r\n          <span class=\"ocav2f2-checklist-sub\">By the end of this first day\u2026<\/span>\r\n\r\n          <div class=\"ocav2f2-checklist-cols\">\r\n            <div class=\"ocav2f2-checklist-col\">\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>The ambassador was welcomed in person.<\/span><\/div>\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>They felt expected.<\/span><\/div>\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>They know the members of their host family.<\/span><\/div>\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>They have seen their room and their new surroundings.<\/span><\/div>\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>They have been given their initial points of reference.<\/span><\/div>\r\n            <\/div>\r\n            <div class=\"ocav2f2-checklist-col\">\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>They know who to ask for help.<\/span><\/div>\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>A first friendly moment has been shared.<\/span><\/div>\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>No overly packed schedule has been imposed on them.<\/span><\/div>\r\n              <div class=\"ocav2f2-check\"><span class=\"ocav2f2-check-box\"><\/span><span>They end this first day with the feeling of having already found their place.<\/span><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"ocav2f2-founder\">\r\n          <div class=\"ocav2f2-founder-top\">\r\n            <span class=\"ocav2f2-founder-icon\" style=\"background-image:url('data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22M2%2016C5%2010%2010.2%206.5%2016%206.5S27%2010%2030%2016C27%2022%2021.8%2025.5%2016%2025.5S5%2022%202%2016Z%22%20fill%3D%22none%22%20stroke%3D%22%23C5A059%22%20stroke-width%3D%222.2%22%20stroke-linejoin%3D%22round%22%2F%3E%3Ccircle%20cx%3D%2216%22%20cy%3D%2216%22%20r%3D%225.2%22%20fill%3D%22none%22%20stroke%3D%22%23C5A059%22%20stroke-width%3D%222.2%22%2F%3E%3Ccircle%20cx%3D%2216%22%20cy%3D%2216%22%20r%3D%221.8%22%20fill%3D%22%23C5A059%22%2F%3E%3C%2Fsvg%3E');background-size:contain;background-repeat:no-repeat;background-position:center;\" role=\"img\"><\/span>\r\n            <span class=\"ocav2f2-founder-head\">THE FOUNDER'S EYE<\/span>\r\n          <\/div>\r\n          <p class=\"ocav2f2-founder-quote\">Before discovering our country, an ambassador first discovers the place we have prepared for them in our hearts.<\/p>\r\n          <div class=\"ocav2f2-founder-sign\">\r\n            <span class=\"ocav2f2-sign-name\">Luis<\/span>\r\n          <\/div>\r\n        <\/div>\r\n\r\n      <\/div>\r\n\r\n      <!-- ============ SIGNATURE EDITORIALE ============ -->\r\n      <div class=\"ocav2f2-editorial\">\r\n        <p>A sheet is not meant to be read. It is meant to be lived. Take the time to talk it over before deciding.<\/p>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CAO 2 &#8211; WELCOMING AN AMBASSADOR \u2022 SHEET 2 \u2022 THE DAY OF THEIR ARRIVAL &#8220; A smile opens the door to hospitality. &#8221; STARTING QUESTION How can the first day help the ambassador feel expected, welcomed and already somewhat at home? WHY THIS SHEET? Preparation is coming to an end. The encounter is beginning. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2724,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2687","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/pages\/2687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/comments?post=2687"}],"version-history":[{"count":4,"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/pages\/2687\/revisions"}],"predecessor-version":[{"id":3162,"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/pages\/2687\/revisions\/3162"}],"up":[{"embeddable":true,"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/pages\/2724"}],"wp:attachment":[{"href":"https:\/\/ose-echange.org\/en\/wp-json\/wp\/v2\/media?parent=2687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}